Mattermost, one of Y Combinator's top 100 companies
, provides an open source enterprise-grade messaging platform to the world’s leading organizations that allows teams to collaborate securely and privately anywhere. With over 10,000 server downloads / month our customers include Uber, Samsung, Affirm, The US Department of Defense and more. Our private cloud solutions offer secure, configurable, highly-scalable messaging across web, phone and PC with archiving, search, and deep integrations with hundreds of SaaS and on-premises technologies. Headquartered in Palo Alto, California, our company serves customers around the world with a distributed organization spanning the globe.
high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost
and come talk to us!
About the Role
In this role, you will work directly with customers to build integrations and plug-ins to extend their use of Mattermost as the central communication platform for DevOps and technical teams. You will be responsible to help customers understand the integration workflow and match their expectations to what’s possible with Mattermost.
With an increased adoption of Mattermost, customers realize the potential of a centralized collaboration platform that allows to interact with company employees, external partners and other applications. As a Customer Success Engineer you will find a variety of use cases like:
- Rewrite an existing plugin to work with a different target system or application
- Design additional functionality that’s not part of the product right now
- Add integrations to proprietary systems like wrapper or CLI based integrations if no API is available
- Enhance the WebApp frontend to match customer UI requirements