Customer Support Engineer

  • and/or remote investigation, understanding the technical issues present.

  • Diagnosing and troubleshooting the problem remotely, which frequently will require re-creating a virtual version of the system environment used by the customer.

  • Performing testing and analysis to evaluate the solution for the discrepancy/deficiency.

  • Representing Chef in relevant customer communications.

  • Responding to questions from customers on system automation, configuration management, and continuous delivery software, et al, including such software’s configuration, use, and functionality, and leading resolution of technical issues.

Basic Qualifications:

  • 3+ years experience in Systems Engineering / Administration with firm understanding of Unix/Linux and Windows architectures.

  • 2+ years experience with system and application services scripting and general programming languages (additional scripting or programming language exposure and experience a bonus).

  • Previous experience working in technical support or in an administrative, consulting or development capacity on an enterprise client or server product.

  • Passion for learning, collaborating with others and being an all-around customer advocate. A love for debugging complex technical issues at every level of a modern application stack.

  • Experience with automation tools such as Chef preferable.

  • Experience with JavaScript, Ruby, Perl, or Python programming is a plus.

  • Experience with version control (e.g. git) is preferable.

  • Experience with TCP/IP networking and web services is a plus.

  • Experience in high availability design and troubleshooting (e.g. DRBD, keepalived) a plus.

  • Strong written communication skills mandatory for this role. You will be tested on your ability to write cohesive, cognitive and concise customer communications during the interview. An ability to communicate effectively under pressure is absolutely mandatory.

At Chef, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. Chef is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

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