CX Associate 😇




What Is Snackpass 🤔



Snackpass is mobile order meets social.



We focus on mobile order pickup, not delivery. Not only is the takeout market 5x greater than delivery, but usage is much greater: our users Snackpass breakfast, lunch, and dinner on a daily basis.



Social is our sauce. On Snackpass, you can unlock discounts with friends, send gifts, and collect points. Our users tell us that Snackpass is the most fun way to order food — that other food apps feel formal and boring in comparison.



We're starting with college campuses. We have an advantage here — we started Snackpass while we were in college for us and our friends. Within a few months of launch, we had over 80% of Yale using the app. 18 months later, we are at 8 campuses and over 10M in sales per year.



The future of the restaurant industry is mobile order — see Chipotle, Starbucks, Sweetgreen, Shake Shack. And the future of mobile payments is social. At Snackpass, we've found a way to make both work, packaged in a product that our users love and use on a daily basis.



We're looking for creative and ambitious people to join us and scale Snackpass from 10 campuses to 100 over the next year. We'd love to talk with you.



Snackpass is a startup backed by Y Combinator, General Catalyst and First Round Capital, the same firms who invested in Square, Uber and Airbnb.







Job Description



We value creating the best possible ordering experience for our customers. Many challenges arise when dealing with combining tech with the real world, and the Customer Experience Associate is the last line of defense and the face of the company to our customers.



The CX Associate will be working directly with the founders to create and execute a customer operations playbook to create a better experience for both customers and restaurants. From tracking issue patterns to solving inefficiencies in our relationship management, the CX Associate will play an essential role in the growth of Snackpass.







Responsibilities



    • Provide excellent customer service and support for both our customers and restaurant partners.

    • Communicate with restaurant owners over the phone and email to answer their questions and provide assistance.

    • Be the face of Snackpass and cultivate the relationship with restaurant owners and employees so they love being a part of the Snackpass Restaurant Family

    • Provide quick answers and support to customers so they have an incredible experience on Snackpass




Preferred



    • Bachelor's degree

    • Excellent verbal and writing communication skills

    • Team player and people love working with you :)

    • Problem solver

    • Highly organized

    • Always looking to improve processes

    • Experience with excel, Salesforce or other CRM is a plus!

    • Previous account management or customer service also a plus!




About us



Snackpass is a product that we built for our friends. And we want to keep building it with the same love and silliness.



Snackpass is a social experience. It feels like you're getting food with your friends, even if you're not physically with them.



We're looking for someone who wants to build this kind of product with us as we scale from 10k customers at Yale and Brown to 200k customers at SF, Michigan, Boston and beyond.



Apply Now

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