Shopify Plus provides enterprise eCommerce with the freedom for businesses to grow, adapt, and evolve. Shopify Plus is helping power commerce for companies like Rebecca Minkoff, MVMT, Nestle, Kylie Cosmetics, and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen.
Merchant Success works with merchants to help them grow their businesses and meet their goals with recommendations calibrated to their specific needs. Our program is designed to help merchants maximize the value they get from the Shopify platform and ecosystem.
We are looking for a service experience professional to join Merchant Success and help us strengthen our service experience and champion merchant learning. The ideal candidate is one with expertise in customer experience, service design and customer insight.
We know that applying to a new role takes a lot of work and we truly value your time. Kelly is looking forward to reading your application. This posting will close on Friday, November 22nd at 3pm EST (UTC-4).
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.