Technical Writer & Virtual Trainer
At Deem, we create products that give employees everything they need to make better travel decisions, wherever they are. With the most intuitive, secure, and powerful travel solutions, companies save money, their employees stay connected, and everyone gets more done. That’s why more businesses are embracing Deem.
Deem is used by more than 50,000 corporate customers and plugs into the world’s largest travel management companies and expense providers. The company is headquartered in Silicon Valley, California, with offices in Bangalore, India and Dublin, Ireland.
Deem is wholly owned by Enterprise Holdings, the world’s largest car rental provider, and an industry leader in mobility and technology. Enterprise Holdings is one of the top global travel companies, ranking ahead of all other car rental companies, many airlines and most cruise lines, hotels, tour operators and online travel agencies, based on its annual revenues.
The Deem Professional Services organization is a high energy, dynamic, agile, global team focused on providing AMAZING service to our customers. We focus on consistently exceeding customer expectations during the Deem deployment process – enabling our customers to gain value from utilizing Deem faster. Teamwork, accountability, great attitude and having FUN are critical to our team’s success!
We are seeking an experienced and professional Technical Writer & Virtual Trainer with a solid foundation in web technologies and familiarity with Software-as-a-Service (SaaS) applications to assume full responsibility for building and maintaining various documentation components as well as virtually presenting them. This position serves the larger technology organization by creating, updating, managing, and delivering technical documentation about our application architecture, application programming interfaces (APIs), and configurations. In addition, the role will involve virtual training of related materials to site configuration managers (technical users) as well as end-users.
You will work closely with management, subject matter experts, and technology teams. Activities include creating architecture descriptions and diagrams, API documentation, design descriptions, and more.
Successful candidates have the right mix of technical knowledge, technical writing skills, web skills, and creativity to deliver documentation and training in the format best suited for various audiences. For success this role requires project organizational skills, excellent communications skills, and the tenacity, humor, and people skills to work with and obtain information from a wide variety of technology team members.
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