Cloud Support Engineer (remote working on EU or US timezones)
As a Cloud Support Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.
In a given day you might:
Sound Like a Good Fit? We’d love to talk to you!
This is a remote job. Work from anywhere!
We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here a Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.
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