The purpose of the DSI Applications and Sales Support Engineer position is to assist with the ongoing operation or sale of vision guided waterjet portioning systems for the food processing industry. Major activities include gathering and prioritizing customer requirements, performing a situation assessment, locating necessary information and resources, exploring options, identifying a solution, manipulating the portioning system software to meet the customer needs, measuring results, and communicating results. The applications engineer is responsible for coordinating his or her customer visits based upon department priorities and strategic initiatives. The engineer will work as part of a team that shares information and insights weekly. The position requires frequent travel and an ability to develop working relationships across functions such as sales, project management, engineering, operations, executive management, and the customers’ factory personnel.
Achieve proficiency in DSI software applications. Communicate clearly to Software necessary information for new cut solution code work.
Gather and prioritize customer requirements. Perform situation assessments. Explore options and identify a preferred solution. Manipulate the portioning system software or the customers process to meet the customer needs. Measure results or improvements and communicate results.
Develop working relationships across functions such as with sales, engineering, operations and executive management, and our customers’ factory personnel. Share information and insights routinely with colleagues. Learn from interactions with customer, colleagues and equipment.
Travel frequently. Coordinate personal schedule, daily activities, and customer visits based upon department priorities and strategic initiatives.
Knowledge and Skills:
BS degree in engineering or meat science, with strong organizational, communication, and interpersonal skills. The position requires an aptitude and understanding of technical concepts involving computers, software, and robotics principles. The ability to creatively translate customer requirements into practical applications is a must.
Scope of Responsibility/Accountability:
The position requires a high degree of creativity, independent thinking, and resourcefulness to translate customer needs into solutions. The position works as part of a team, with routine guidance and supervision.
How errors detected and what are the possible impacts of those errors?
Errors are typically detected by our customers’ quality assurance department or by colleagues. Since errors have an adverse impact on customer satisfaction and / or sales prospects, the errors must be corrected in a timely manner.
The work environment includes working in an office as well as in factories across North America. The incumbent will be required to work in poultry and other food processing facilities which tend to be cold, moist, and noisy, and have an intense focus on hitting production targets. Ear protection must be worn when operating water jet portioning equipment.
The position requires frequent standing, reaching and product handling when working in our customers’ facilities. Frequent sitting is required while operating computers and telephones.
JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities
If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org
You may also call Megan Centers at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.