Senior Site Administrator - Online Travel Management


Overview:

Ovation Travel Group is an independently owned, $1.3 billion travel company with experienced travel professionals in more than 30 locations throughout the US and UK, and operating in 100+ countries. With over 660 employees, Ovation provides business travel services, bespoke luxury travel experiences and meeting and special events planning for over 700 corporate clients and over 200,000 travelers. For over 35 years, Ovation has provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other professional services firms.





The Senior Site Administrator is responsible for development and customization of all online booking systems, functions, and features for online travel booking tools. Responsibilities include but are not limited to the development and customization related to accessing the custom subsite, navigating the custom subsite, completing a reservation (air, hotel and car), using the custom subsite, to placing a complete record (PNR) on the agency’s GDS (Global Distribution System) queue for finishing and ticketing.

Responsibilities:

  • Leads the project for the development of customized subsites for each client:


    • Works with a project plan detailing all information pertinent to the customization of the client subsite (list of profiled users, checklist of customization options available, company branding, policy information, preferred hotels list, etc.)



    • Leads a client customization discussion at the beginning of the implementation process. Analyzes the data gathered during this call as well the customer’s written travel policy to give recommendations on best practices and outlines limitations for the online policy set up. Provides these details to the customer liaison for discussion.


    • Conducts a Site Review with the customer towards the end of the project, outlining the site setup discussed throughout the implementation process and making any changes requested.


    • Responsible for the cleansing and normalization of profile data for the list of users.





  • Manages and maintains customized subsites for each client:


    • Provides feedback to system developer such as: functionality requests from users, site behavior issues, design requests from Marketing department, etc.


    • Administers and maintains database of users and all custom databases.




  • Serves as the liaison and point of contact between the client and system developers, programmers and training contacts to ensure proper standards are met and to keep abreast of product changes and new enhancements:


    • Makes sure appropriate parties at Ovation are aware of those product changes, new enhancements by means of periodic written communication and/or meetings.


    • Participates in training sessions, seminars and other functions provided by system developer.




  • Provides Level 2 technical support and help to designated Trainers, Operations, Account Management, Sales and any other teams involved in promoting/supporting the system.

Qualifications:


  • 5+ years experience with site customization experience on Concur (required)

  • Finishing experience on Concur is a plus


  • Experience on Deem and GetThere preferred


  • 5+ years experience with Sabre preferred


  • Knowledge of MS Office products


  • Demonstrates professional written and verbal communication skills


  • Ability to multitask and work in a fast-paced environment


  • Comfortable presenting to large groups in person or via web conference


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