The Account Relationship Manager (Merchant Success Manager) acts as a strategic advisor for all our Shopify Plus merchants in Hong Kong and China which may include additional strategic engagement with merchants across Southeast Asia. Both Hong Kong and China, however, will be the main focus of the role. As a Merchant Success Manager, they are so much more than a traditional Account Manager. It is essential that they are passionate about the success of our merchants using the Shopify Plus platform, and that they leverage their role to help high-growth, high-volume merchants across these dynamic regions be successful. They will do this through developing strong relationships with merchants, and providing them with recommendations on how to build and implement the right tactics to move their business forward, both online and offline. They will also have the exciting opportunity to assist in helping grow the Shopify Plus Merchant Success approach throughout Asia, as well as being an advocate for the overall objective of increasing awareness for Shopify Plus in the region.
This is a remote position available within Singapore.
We know that applying to a new role takes a lot of work and we truly value your time. Jancy is looking forward to reading your application.