CDD Manager

About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion.  Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets.  We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!

About the Role 

As the CDD Manager you will work to ensure that Kraken creates the most seamless customer onboarding experience possible while complying with varying international requirements and managing KYC and regulatory risk  You will be supporting the Global Head of Compliance and will have high visibility on the statuses on all the latest projects. You will always be seeking to thoroughly inform and positively influence the organization with your actions.


    • Be the subject matter expert (SME) for Compliance on KYC, CDD, and verifications standards globally

    • Identify industry leading technology and develop business requirements, processes, and operations to ensure Kraken customers have the best-in-class onboarding experience

    • Architect state of the art customer risk rating methodology allowing for automated onboarding workflow decisions and dynamic customer transaction limits across products/services

    • Ensure the company and relevant teams have up-to-date competitor analysis and benchmarking of customer experience, systems, and techniques used in onboarding and customer due diligence processes

    • Deep collaboration with Product teams to ensure that all compliance requirements are met while developing seamless user journey

    • Coordinate with client onboarding teams to ensure systems, processes, and procedures are in alignment and consistent with Corporate AML Policy

    • Collaborate with internal Compliance Operations functions to ensure consistency and alignment within department

    • Interact with Compliance Officers and executive management in all subsidiaries to ensure regional regulations and expectations are met

    • Manage and address regulatory inquiries, examination deliverables, audit requests, and remediation needs, as necessary


    • 10 years management experience in anti-money laundering, financial crimes, KYC, or CDD roles

    • Bachelor’s degree in a related field, Advanced degree a plus

    • CAMS Certification or equivalent

    • Deep experience with customer onboarding, KYC, CDD and customer risk rating and technologies and systems utilized

    • Executive level communication and organizational skills

    • Experience managing regulatory exams and audits

    • Proven track record and experience working with, and technical implementations of, multiple KYC vendors

    • Deep familiarity with regulatory requirements and regulatory bodies in Europe and US, and other jurisdictions, including banking, capital markets, and money transmission

    • Demonstrated ability to author detailed business requirements and effectively communicate with engineering/technology teams

    • Prior success in project management and driving cross functional teams to execute and deliver on strategically important initiatives.

    • Quantitative analysis and decision making

We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at We’re excited to see what you’re made of.  

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