Kraken is changing the world. Join the revolution!
Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world’s largest, most successful bitcoin exchanges and we are growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent.
In our first decade Kraken has risen to become one of the best and most respected crypto exchanges in the world. We are changing the way the world thinks about money and finance. The crypto industry is experiencing unprecedented growth and Kraken is leading the charge. We’ve grown from 70 Krakenites in January 2017 to over 1600 today and we have no intention of slowing down.
About the Role
Kraken is a market leader in one of today’s most innovative and quickly growing industries. Striving to accelerate the adoption of cryptocurrencies, and understanding that crypto isn’t clear for most yet, we see our support offering as a key differentiator in our space. As our market share and service offerings have expanded at a remarkable speed over the past two years, our volume of requests, support channels, and relative complexity of requests have increased. We are seeking an experienced Process Design and Optimization Manager to streamline the processes performed by our global and industry leading Client Engagement team and the systems they work on, promoting us to create more outstanding client interactions that inspire Kraken evangelists.
The Client Engagement Process Design and Optimization Manager role is tightly integrated into all areas of our organization, resulting in its having a broad scope of impact in a focus that is core to Kraken’s excellence and acceleration of growth. Leading a team of results-driven process experts and reporting directly to Client Engagement’s Director of Operations, as the Process Design and Optimization Manager, you would be responsible for designing and then driving Client Engagement’s process strategy. Working with your team, and collaborating cross-functionally with project counterparts and stakeholders, you would remain vigilant for inefficiencies, and apply cutting-edge strategies to identify and capitalize on opportunities to optimize the speed, efficiency, reliability and performance of CE processes.
To be a successful Process Design and Optimization Manager, you will be a highly technical and creative self-starter who prioritizes client experience and who thrives in results-oriented and fast-paced environments. You should be a strategic thinker with strong risk-mitigation strategies who is comfortable managing multiple projects end-to-end simultaneously and communicating your team’s findings, recommendations, and results in concise, actionable reports and presentations.
This is both a strategic and hands-on leadership role.
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.
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