HR Generalist

About Kraken

Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges in the world. 

We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 

Our diverse group of 2,000+ Krakenites are distributed all over the world, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 

Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!

About the Role

Our People team is called the Krakenite Experience (KX) team, and we aim to become a world leader in People Experience. Working with the world's top talent, our diverse and forward‐thinking team is spread across 60+ countries. 

As the HR Generalist, you will support our global People Operations team by being the Human Resources partner to various business units. You will work closing with all of the HR functions to complete administrative or transactional duties as well as assist with more strategic HR initiatives.  The ideal candidate for this role will be an enthusiastic, detail oriented, and willing to do the work necessary to tackle the challenges facing our global HR operations team! 


    • Answers frequently asked questions from managers and staff relative to policies and procedures; refers more complex questions to appropriate senior-level KX staff or management.

    • Support managers and HRBPs with processing, job changes and contract amendments.

    • Identify and execute on continuous improvement of KX programs and processes to enhance the overall Krakenite experience.

    • Ensure worker records are up to date and accurate.

    • Enhance the Krakenite experience by supporting HR Business Partners in complex worker needs or issues

    • Handles employee relations counselling and exit interviewing.

    • Keep up-to-date with the latest HR trends and best practices.

    • On a weekly basis :

    • Review and update process documentation using the agreed upon formatting guidelines.

    • Review all outstanding service desk tickets to ensure they are properly tagged/labeled and meeting SLAs. 

    • On a Monthly Basis:

    • Liaise with all KX Managers to gather updates/news for the KX Monthly Report

    • Prepare the KX Monthly Report for distribution.

    • Support with audit requests.

Supervisory Responsibilities

    • This position has no direct supervisory responsibilities but may serve as a coach and mentor for other positions in the department.


    • Minimum of 2 years of experience in Human Resources with at least 1 year as a Human Resources Coordinator

    • Extremely organized with exceptional attention to detail and accuracy

    • Proactive problem solver and disciplined self-starter that thrives in an ambiguous environment with ever-changing priorities 

    • Demonstrated knowledge of US and international employment-related laws, regulations, and compliance requirements

    • Employment contract management experience

    • Experience in employee relations

    • Workday experience strongly preferred

    • Experience working in a remote, globally distributed team in a fast-paced high-growth environment strongly preferred

    • Passion for cryptocurrency adoption and personal experience with crypto strongly preferred

We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.

Check out all our open roles at We’re excited to see what you’re made of.  

Learn more about us

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