Launch Engineer - Shopify Plus (Remote, Europe)

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping to power commerce for companies like Gymshark, Heinz, Lindt, Simba Sleep, Nestle, LG, Sony, and many more. We are in hyper-growth, and this is where you come in.

In your role as a Launch Engineer, you'll be partnering with new Shopify Plus merchants from Europe, Middle East and Africa (EMEA) as they come onto the platform. You will work with them to ensure that they have a solid plan and timeline for their store's launch. To support their business processes and initiatives, you'll consult on their ecommerce technology stack, and provide guidance on how to best leverage the Shopify platform and ecosystem.

Once a shop is launched, you will be responsible for a smooth transition to the Merchant Success team.

Requirements for the role:

    • Understanding of commerce best practices, including how to migrate data from other platforms into Shopify.

    • Experience working in an application ecosystem and integrating 3rd party technologies into the Shopify platform.

    • Good project management mindset. This is not a true project management role, but does share some skills with it, especially managing expectations and creating alignment.

    • Strong verbal and written communication skills with an ability to clearly articulate problems, solutions, and ideas.

    • Ability to consult on change management in relation to tech stackAPI knowledge. You won’t need to write code or build an app, but you must be able to understand API documentation, use a REST client and know how to conceptualise an API solution.

    • Good understanding of technical strategy as it relates to operating and growing a commerce business.

    • Comfortable working from home in a “Digital by Default” company.

    • Growth mindset that thrives on change in a dynamic environment.

    • Curious mind for how things work and what makes them tick.

    • Affinity for helping and teaching others; both merchants and colleagues.

    • Constant thirst to learn.

    • Willing to engage in the open discussion of difficult or uncomfortable ideas.

    • Deep desire for self improvement and exploring how you can become your best future self, and how that can create impact at Shopify.

    • Note: If some of the technology and concepts are new to you, that’s OK! We know not everyone will come in fully familiar, and we provide support to learn on the job in an environment that encourages personal development.

It'd be great if you also have experience with:

    • Business fluency in one or more of these languages: German, French, Italian, Spanish.

    • Experience with Liquid, the Shopify templating language. You won't need to make a theme but you should know how to make small changes and what's possible with our themes.

    • Project management. In some cases you'll be reviewing formal project outlines from merchants to confirm requirements for a successful shop launch.

    • Data systems and best practices with interfacing with them.

    • Running your own business. You know what it means to be an entrepreneur and can share your learnings with our merchants.

    • Building Shopify stores, either for yourself or clients.

Projects you could work on:

    • Educating merchants on proper store setup (domains, redirects, product taxonomy, building collections, shipping, etc).

    • Working with merchants' internal and 3rd party design and development teams.

    • Consulting with merchants on interesting and complex shop functionality and business system integrations.

    • Helping our merchants to convert their store ideas into real and actionable plans.

    • Providing documentation & support during the store development phase.

    • Liaising with internal Shopify teams, such as the Shopify Plus sales team, the Merchant Success team, Solutions Engineering, and our internal support team.

    • Progressing the site status so stores launch as efficiently as possible.

    • Providing technical support for our Merchant Success team, and in some cases join calls between the Merchant Success Manager and their merchant.

We know that applying to a new role takes a lot of work and we truly value your time. We are looking forward to reading your application!

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

This posting will close on Monday August 3rd at 6pm CEST (UTC+2).

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