Mac OS Tier IV Support Engineer



Thycotic is looking for a customer facing Mac OS X Software Engineer/Developer to be part of our Tier IV Escalation team. As part of our worldwide Tier IV team you will be supporting customers who experience escalated issues for Mac OS X that consist of an agent communicating to centralized services as well as small desktop applications to interact with the user.


This can be a remote/telecommute position based out of your home office. Reports to the Director, Americas Support and Special Teams.


KEY RESPONSIBILITIES



  • Work through challenging issues in the customer environment, testing scenarios and reviewing code

  • Work close with senior support representatives and development when required


SKILLS & REQUIREMENTS



  • 2+ years of experience in supporting, and/or developing Mac OS X drivers, scripts

  • 1 year of Objective C based application experience

  • Ability to troubleshoot issues and review code to determine workarounds or solutions

  • Passionate about assisting customer and solving challenging issues

  • Quickly read and understand both new and existing code written in other languages

  • Self-starter, yet highly collaborative with your team via chat and conference calls

  • Ability to look at the “big picture,” to understand customer issues in-depth

  • Ability to clearly communicate with customers and team members

  • Ability to work under pressure

  • Ability to understand other components written in C++, C#/.NET and related technologies and be able to interface with them


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