Product Manager - Messaging Team (Remote)

Mattermost is the industry’s leading open-source enterprise-grade messaging platform. Customers including Intel, Ubisoft, Samsung, Cigna, BNP, European Commission, Social Security Administration, and Affirm use Mattermost to enable their teams to collaborate securely and privately anywhere. Many of the world’s leading privacy-conscious enterprises like The US Department of Defense work better by connecting people, tools, and automation to increase developer collaboration using Mattermost. Our private cloud messaging platform offers secure, configurable, highly scalable messaging using web, mobile, and desktop applications and provides deep integrations with hundreds of SaaS and on-premises tools and applications. 

We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope you'll learn more about working at Mattermost and apply!

We are looking for a Product Manager to help us improve our messaging experience and make users and teams on Mattermost more productive when collaborating in channels across web and mobile clients. A focus on our users is at the heart of what we do, and every day you’ll be interacting with both customers and open source contributors. You will deliver best-in-class experiences with close collaboration with cross-functional technical, business, and external teams.

You should be a hands-on and technically savvy Product Manager who is constantly identifying user problems and thinking critically about which to prioritize. You know how to measure and interpret the results of your team’s efforts. You can effectively navigate complex systems and can communicate product requirements to both engineering and non-technical teams. You love working on teams, side-by-side with the best engineers and designers. You easily manage several projects at once and you don’t miss deadlines.


    • Own the product management of Mattermost’s enterprise-grade end user messaging features (e.g. channels, notifications, emojis, threads, file sharing)

    • Work with developers and designers to build and deliver features

    • Develop a deep understanding of customer needs, and use it to shape product roadmap and team objectives

    • Prioritize ruthlessly, maintaining a laser focus on work that drives improvement on Product KPIs

    • Analyze data to determine if shipped features and experiments had the desired impact

    • Act as a spokesperson for the product, communicating value internally and externally through demos, roadmap presentations, documentation updates, forum discussions, product marketing, and events

Required Background/Skills:

    • Product management experience working on B2B collaboration products (bonus if you have a deep familiarity with collaboration tool adoption within large enterprises and improving NPS)

    • Effective communicator, with the ability to converse at both a technical and business level

    • Highly detail-oriented, with the ability to gather complicated requirements from customers and turn them into simple solutions

    • Strong analytical skills, with a data-driven approach to decision making Capable of turning ambiguity into action, and driving meaningful change in a fast-paced environment

    • Embrace our values: Mattermost leadership principles

    • Outstanding communication and interpersonal skills to navigate complex challenges by aligning internal and external stakeholders on a common goal.

    • Comfortable working in a rapidly changing environment where you are prepared to initiate and thrive in change.

Mattermost is a remote-first company with staff living and working across the globe. We are currently hiring staff in these countries/regions:

Australia - Canada - Chile - Finland - Georgia - Germany - India - Mauritius - Philippines - Poland - South Africa - Turkey - Ukraine - Uganda - United Kingdom  - United States 

We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time. 

Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Apply Now

Back to jobs