Shopify's Support Leadership team is looking for a Senior Customer Success Lead to join our ever-growing Support organization. The Support team is the foundation of everything we do at Shopify, and we take the role of supporting our merchants pretty seriously. As a Senior Customer Success Lead, you’ll be at the forefront of driving the quality service our merchants deserve. We're looking for someone who truly believes in the merchant experience and knows what it takes to drive performance at all levels.
A few more details:
We're humans leading humans - We take a human approach to leading teams at Shopify. It's not just about managing your team, it's about building strong relationships with your team so that you can empower them to do great work and be even better leaders. It's about being invested in the role that Support plays at Shopify and constantly looking for innovative ways to elevate your own team and the Support team as a whole.
We work together - We may not all be close in proximity, but we act like it. We’ve invested in small remote teams and strong communication tools to ensure you have the resources to succeed in your role at Shopify --- regardless of location!
The ideal Senior Customer Success Lead is excellent at working with and leading a team of leads that we call a time period. A time period consists of 6-10 direct reports who individually lead teams of 8-12 front-line Customer Success Representatives (Gurus). Senior Customer Success Leads are comfortable with ambiguity and an effective contributor to team operations. Ultimately, all your work in this role will drive merchant satisfaction, merchant value and an increasingly successful experience for merchants, Gurus and Shopify Support. This job demands a high level of collaboration with your fellow senior leads, all of whom manage adjoining teams of leaders and front-line Gurus.
To apply please answer the questions listed on the application page, as well as include a recent cv/resume as well as a cover letter addressed to Emma.
Closing date: Posting will be closed when enough applications have been received.
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.