Senior Insights Analyst




About Kraken



Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges in the world. 



We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter. 



Our diverse group of 2,000+ Krakenites are distributed all over the world, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential. 



Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!




About the role 



This is a fully remote role, we will consider applicants based in North America, South America and Europe. 



We are looking for Insights Analysts for our Insights Team, who will create convincing and actionable insights for the company. Your expertise will help us deepen the intelligence from our client signals, and elevate our approaches to client communication and products. 



We're looking for someone who thrives in finding actionable information through trends, and measuring business and consumer impact.  You have experience with analytical tools and techniques, and bring a solid skill-set in analyzing data and communicating recommendations.  



To be successful as an Insights Analyst, you need to be highly analytical and creative in turning large complex data into conclusions, and be able to work with several cross-functional stakeholders and excel in relationship-building, enablement and collaboration.



Responsibilities



    • 5+ years of experience exploring, identifying and communicating data insights in Digital Marketing, consumer, e-commerce or related fields

    • Translate learnings from the field into actionable recommendations for the key stakeholders such as Product, Strategy, Client Success, etc

    • Apply statistical models and causal inference methods to uncover trends, measure impact, and predict future performance of Kraken’s products

    • Connect signals from various data sources such as client support cases, social media mentions, behavioural data on the platform, and more

    • Help develop the predictive analytics engine in partnership with Data Science to project the impact of friction reduction in product

    • Develop and own the analytical framework, and provide methodology & measurement for new product quality metrics like user success & sentiment

    • Proactively identify opportunities to scale insights through automation and self-serve mechanisms

    • Partner with product managers to design experiments to test hypothesis and help with idea generation and refinement

    • Be a data evangelist and help Kraken improve its products and services




Requirements



    • 5+ years industry experience in the data analytics field

    • Expert storytelling skills, with keen visual and linguistic attention to detail

    • Advanced knowledge of SQL, scripting languages and database concepts

    • Expert visualization skill using BI Software (Superset / Tableau / etc)

    • Strong understanding of statistical concepts

    • A consistent track record of performing data analysis using scripting language (Python, Javascript, etc) and/or experience with a programming language (Java, Scala, Golang, etc)

    • Experience with big data tools (Hadoop, Presto, Spark, Druid, etc)

    • Familiarity with data warehouse development and best practices

    • The versatility and willingness to learn new technologies on the job

    • The ability to clearly communicate complex results to technical and non-technical audiences




Nice to have



    • Web Analytics experience

    • Expertise designing A/B tests and analyzing results 

    • BA/BS or MA/MS degree in Mathematics, Statistics, Information Systems, Computer Science, Business Analytics, Data Science or related technical field

    • Familiarity with cryptocurrency ecosystem




We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.



Check out all our open roles at https://www.kraken.com/careers. We’re excited to see what you’re made of.  



Learn more about us









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