Senior Manager, Engineering (REMOTE)



ThycoticCentrify is looking for a Senior Manager of Software Development who has a passion for building world-class cloud products, solving customer issues and advocating for their success, in a fast-paced, highly technical environment. The ideal candidate will be highly organized and detail-oriented. This position can be remote based and reports to Director, Engineering.


Key Responsibilities





      • Manage diverse, remote agile sprint team engineers in multiple time zones, responsible for delivering world-class software on time with high quality

      • Work closely with technical support team and engineering to handle product issues reported by customers

      • Investigate and perform in-depth troubleshooting to identify the issue and the root cause

      • Provide viable workaround for the customer and potential fix in the product to address the issue

      • Handle calls with customers to explain the issue, discuss possible solutions, and delivery timeframe

      • Provide regular feedback to product management and engineering to improve usability, supportability and quality of the product from customer point of view




Skills and Requirements





      • 8+ years hands-on software development experience

      • At least 3 years of management experience with an Enterprise software organization

      • 4 years college education (preferably in Information Technology or Computer Engineering field of study)

      • Excellent customer relationship management and communication skills

      • Able to be a master of our existing product and can navigate it in diverse environments using that knowledge to help where you can resolve things quickly

      • Experience dealing with difficult customer situations

      • Ability to work independently with little direct supervision

      • Proven success in consistently meeting or exceeding assigned targets, results and deadlines

      • Demonstrated skills working in a geographically and culturally diverse team

      • Proven success delivering cloud-based products that require high levels of communication between teams and delivery automation




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