Senior or Director of Technical Product Management
This is only for US applicants.
We are looking for a Product Leader who enjoys working on challenging, high impact, greenfield problems. As Director of Product Management, you are responsible for understanding customer needs, agent needs, market trends, and defining product roadmaps that use technology effectively to dramatically improve customer and agent experience. The services and operations we own will be responsible for millions of dollars in revenue, resulting in us having a huge opportunity to move the needle in a positive direction. The team has a strong group of senior engineering and business talent, so it will be a great place for someone to deliver results.
This role will own Product for our On-Demand Agency (ODA), and initially it will be individual contributor with opportunity to lead a group of Product Managers after 18 months that drive growth and own strategy for ODA. As part of the leadership team, you will envision, design, deliver, plan and drive both customer facing and agent facing innovations to enable critical business operations. Specifically, you will report directly to the SVP of ODA product and partner with other functional leaders in Engineering, UX design, Operations, Sales, Marketing, Distribution, Traffic Acquisition, Legal, and Finance, to translate the business requirements into world class technical specifications. You will have end to end ownership - all the way from defining the strategy to measuring metrics to monitoring day to day progress of these programs. You will provide direct visibility to senior leadership on all aspects of your programs on a regular cadence.
You must be comfortable dealing with tremendous ambiguity, be strongly technical, be an analytical & critical thinker, and possess excellent problem-solving and communication skills. You will be a strong leader that can provide functional, tactical and responsive leadership to your team. Your oral and written communication skills will be top notch and you will excel in stakeholder relationship management. You will be passionate about your work, see the strategic big-picture yet be detail-oriented and be organized. You will have proven leadership skills in a very fast-paced highly demanding environment. You will have a strong software development background, and in managing and delivering large cross-functional products and programs. You will be calm and composed in times of crisis and be able to respond to escalations with data and causal analysis.
What You’ll Be Doing:
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