Senior Product Manager, Customers (Remote, Canada)




Shopify is looking for a seasoned Senior Product Manager to join the Customers team.



The Customer team at Shopify exists to power human and lasting relationships between merchants and their customers. We aim to make commerce more personal, and to encourage repeat interactions and exchanges between merchants and their customers. Our team builds the platform and the experiences for merchants to manage and understand their customer data and relationships.



Product Managers are the glue that unites all aspects of a product under a single, cohesive vision. Are you passionate about product management? Have you taken successful products to market? Have you established a track record of delivering consistent product offerings at scale? We want to learn more about you!



You should have:



    • A proven track record in building and shipping successful analytics software products at a high-growth, high-tech company

    • A good understanding of analytics data systems and architectures

    • A good understanding of the different domains of Data Science

    • Strong interest in working on technical platform products

    • Empathy for the user and use data to inform product decisions

    • An ability to define and prioritize initiatives, while working cross-functionally and managing complex stakeholder relationships

    • Experience collaborating and communicating with teams like: designers, developers, marketers, data scientists, and researchers

    • A genuine excitement for solving merchant problems




It'd be great if you also have:


    • Experience working with Customer Relationship Management, or AdTech products



At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.



We know that applying to a new role takes a lot of work and we truly value your time! We’re  looking forward to reviewing your application. 



Applications will close at noon EST on July 15.



Apply Now

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