Senior Support Engineer

About the Position
Millions of customers are interacting with Assurance, across a variety of mediums, and are being connected seamlessly to our thousands of independent licensed users.

This position is responsible for driving operational improvements in technical support area, understanding systems architectures and users' pain points while providing recommendations to development team to build best product in class. In this role, you will do technical log and data analysis, respond to user escalations and solve their problems, work with engineering team on product and tooling development and improve operational processes. You enjoy taking on the most challenging problems and solving them holistically, such that they don’t appear again. You are effective working closely product, engineering, internal and external users. You are willing to travel among multiple sites to work closely with users to understand their needs and working behaviors. You have customer obsession and willing to innovate to ensure we provide best user experience. At Assurance, we hire experts in their field, and we give them the independence and trust to build based on their expertise.

To be successful in this role, you must possess the following:

    • To be successful in this role, you must possess the following:

    • working knowledge of Linux shell scripting

    • working knowledge of basic SQL

    • experience supporting cloud based infrastructures

    • basic Python and/or Ruby skills

    • experience with log analysis, operations, pager duty tools

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