Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. In our first decade, Kraken has risen to become one of the largest, most successful and respected crypto exchanges in the world.
We are changing the way the world thinks about finance and our range of successful products are playing a critical role in the mainstream adoption of crypto assets. We continue to trail-blaze into new territory with the introduction of Kraken Bank, providing a more seamless integration between crypto and the traditional financial system. This makes us the first crypto company (ever) to be awarded a U.S. state banking charter.
Our diverse group of 2,000+ Krakenites are distributed all over the world, united by a shared passion for delighting customers, upholding crypto values and achieving our meaningful mission. We attract people who push themselves to improve, are radically transparent and think differently in order to unlock their potential.
Crypto is a rapidly evolving industry and we’re just getting started. We’re growing fast and you're invited to join the revolution!
About the Role
At Kraken, we constantly push ourselves to think differently and forge new paths in an industry fraught with unexplored territory.
By joining the UXR team at Kraken, you’ll work on the bleeding edge of bitcoin and other digital assets, and play an important role in shaping the future of how the world sees and uses digital currency.
We’re looking for an experienced and meticulous Senior UX Researcher who will join our UXR team to help us determine the behaviors, needs, motivations and goals of our existing and potential clients by conducting qualitative and quantitative research.
Research insights are fundamental in helping us understand how we can serve our clients needs and delight them along the way. In this role, you will help to discover and define the needs our clients have and work cross-functionally to meet them.
You’ll use a mix of methods and practices including field studies, interviews, lab testing, competitive analysis, usability testing, task analysis, benchmarking, accessibility evaluation, card sorting, tree testing, persona workshops, heuristic evaluations, surveys and many more.
UXR is a small team within a fast-paced company, so the ideal candidate will need to be comfortable to hit the ground running. We’re also a relatively new function, so you will play a part in shaping our team’s imprint. We’re looking for a Senior UX researcher who is resolute about making sure their research makes a positive impact.
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.
Learn more about us