Our team will be reviewing applications on a first-come basis and will provide an update on your application, no matter the outcome. Due to being an expression of interest, this posting will remain open until we've received enough applications to fulfill our available openings and updates on your application may not happen right away.
We are so excited that you are reading this and hope that you will decide to apply! Please note that we are looking for applications from the following western provinces: British Columbia, Alberta, Saskatchewan, Yukon and the NWT.
The work of a Shopify Retail Support Specialist is incredibly rewarding and equally challenging. Our merchants have amazing stories filled with highs and lows, frustrations, and triumphs. It is in these moments and many in between that you would make an impact.
The Retail Support team is a specialised team that was built to service the unique needs and rapid growth of Shopify’s retail merchant base. The team handles all inbound and outbound Retail and Point of Sale (POS) support and value interactions with merchants.
We need exceptional folks that are driven, passionate, and who align with our mission to make commerce better for everyone. If you're excited about the possibility of helping us build the future of retail and in having a huge impact on merchant businesses and lives, keep reading!
As a Shopify Retail Support Specialist you’ll work remotely from the comfort of your home while working within a dynamic, diverse and supportive environment. You won’t always know the answers to the questions you’re being asked, so your ability to be resourceful is key! We believe in human-centred, high-quality customer experiences. Using chats, phone calls and emails, you’ll be there to listen, teach, problem solve and explore growth opportunities with Shopify Retail merchants. As part of that growth, you’ll be there to connect merchants with potential new features or plans to ensure they get the most out of the Shopify platform.
If you’re up for the challenge and enjoy working in a high-pressure environment, we encourage you to apply and take part in a hiring process that will allow you to meet folks at Shopify and get a taste for what the job entails. We aim to provide you with as much information about the role early in the process so that you know what to expect throughout, and in your first few months.
Following 4 weeks of training and 2 weeks of mentoring, you will begin responding to our merchants on live channels as part of a small team, who is there to support you. All Shopify Retail Support Specialists work a combination of weekdays, weekends and holidays in a full-time capacity.
We believe in supportive teams, an inclusive work environment and providing growth opportunities within your role. We also work remotely - which means you get to be part of a fast-growing global tech company from the comfort of your home.
Even if you’ve never held a similar position but you’re interested so far and relate to the things we’ve outlined below, we want to hear from you!
At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2019 Sustainability Report to learn more about Shopify's commitments.
Please note that if you haven’t heard from us in this time we recommend checking your junk folder and whitelisting “Shopify” as, at times, our emails have ended up in junk folders.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is thisclose to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.