Site Reliability Engineer



Who We Are


TCGplayer was founded by Chedy Hampson & Ray Moore as a digital media platform within the collectible hobby space. We have grown from our initial roots working inside Syracuse-based hobby stores selling comic books, sports cards, CD’s, collectible cards, action figures, and tabletop games into an expansive eCommerce marketplace that connects a global community of millions of buyers with tens of thousands of retailers.


We have been ranked amongst New York State’s 50 best employers and Fortune.com’s top 100 companies for women in the U.S. Our entire team prides itself on creating a culture that fosters camaraderie, embraces diversity, and exudes passion. We provide stock options to 100% of our 250 team members and project our team to grow to over 400 by the end of 2021.


With our initial goal of building the most dynamic and compelling marketplace for collectible card games in the U.S accomplished, we are now set to bring our innovative technologies and customer focused approach to the entire $25B global collectible hobby market.


The Technology Operations team is responsible for the stability, reliability, release and deployment of TCGplayer.com technology. The team’s primary function is to increase the efficiency of the organization through well designed automation and infrastructure.


Who You Are


As a Site Reliability engineer you will work closely with engineering and architecture to increase stability and reliability. You will be responsible for 24/7 operations of our platform and creating/maintaining root cause analysis. Ultimately you will execute and automate operational processes quickly, accurately and securely. If you’re someone who doesn’t mind participating in on-call support, and enjoys identifying production issues and implementing remediations, this position is for you!


Impact You Will Make Here
● Monitoring and maintaining the Development, Testing/QA, Staging and Production environments


● Mitigating production performance issues effectively by taking responsibility for seeing those performance issues through resolution with the goal of automating to prevent problem recurrence


● Scheduling, testing and maintaining application deployments and pipelines


● Working with engineering to perform capacity planning, analysis, implementation and testing of the platform


● Working closely with team members and development to improve existing systems


● Assisting and working with the DBA to increase reliability and automation


● Tracking root cause analysis and implementing remediations


● Implementing AWS infrastructure and architecture


What You Bring To The Team


● 5+ years of experience administering a consumer-facing Microsoft Web Platform (IIS, ASP.NET/.NET Core, MSSQL)


● 3+ years of experience with Architecting and managing solutions in AWS


● 3+ years of experience setting up and administering high availability solutions in Windows Servers


● 5+ years of experience administering and maintaining MSSQL and Active Directory


● Demonstrable knowledge of TCP/IP, HTTP, web application security and distributed applications


● Experience with mixed Infrastructure, Virtual and Cloud-based server environments


● Experience with load balancing and multi-layer application stacks


● Demonstrable expertise around specifying, designing and/or implementing system health, performance monitoring tools and software management tools for 24x7 environments


What We Provide


Our benefits program is one of the most flexible and progressive in the country. Plus, benefits start on day one, so you have everything you need to make a stress-free transition to life at TCGplayer.


● Comprehensive medical insurance with a variety of plan options to suit your needs


● Dental and vision insurance


● Unlimited Paid Time Off (PTO)


● 100% company paid Family Leave


● 401k plan with 4% match


● TCGplayer stock options for all employees


● 100% company paid life insurance


● Paid trips to work with remote teammates


TCGplayer is an Equal Opportunity Employer and does not discriminate against any employee for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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