Circonus is seeking a highly motivated, self-directed individual to join our customer support team as a Technical Support Analyst. In this role, you’ll provide technical support to customers dealing with complex issues surrounding the use of Circonus. In particular, we’re seeking someone to provide our customers with an exceptionally positive support experience – every time. A deep desire to provide excellent customer service coupled with a strong (and broad) technical background is critical.
Circonus is a software company that is changing the way the world monitors both IT infrastructure and the business it powers. Our SaaS and on-premise solutions enable companies to combine monitoring, alerting, event processing, and predictive analytics into a unified solution. Visualize any data, in any application, from any system, in real-time. Circonus scales from a single team to a worldwide organization that tracks thousands of devices analyzing millions of metrics. API driven automation empowers developers and makes operational teams incredibly efficient, while analytics drive insights that improve organization wide performance.
We enjoy a global reach, but our customers primarily cluster on the East Coast, California, and to a lesser degree, Europe. Our success stems from (a) delivering an industry-leading offering and (b) an obsession with customer satisfaction.
Culturally, we operate like a startup. Small, agile teams with quick decisions and short, iterative cycle times. We relish our core values of respect, integrity, value and growth, among others. This is probably the kind of place where you want to work.
All of our positions include a discretionary PTO policy, health insurance, gym reimbursement, a generous 401k, the opportunity for a bonus and more.