UX Strategist



Experience Level: Senior


We're looking for a UX Strategist to join our UX/UI (CX) team at Modus. Want to solve interesting and challenging problems for our clients? Are you interested in working from home with some of the best talents on the planet? Then keep reading.


Position Objectives


As the UX Strategist at Modus Create, you will bring strong UX design leadership and interface design skills to identify, define, concept, and deliver world-class applications, products, portals, and websites for our International Clients. This position’s main focus is leading short-term strategy projects. These projects can last between 2 and 6 weeks and you’ll run 1 or 2 per month. We expect you to help transition 80-90% of these projects to longer-term, managed team projects. You’ll have the following responsibilities for these short term strategy projects:


Run Strategy Workshops


You’ll use our existing Miro boards to run strategy workshops. The ultimate goal of these workshops is to help the client team agree on how the product will not just improve users’ lives, but also improve the health of the business. To do this, you will help the client define measurable business objectives appropriate for the company’s stage and business model. Furthermore, you will guide the client in defining measurable product metrics to forecast business health. To get buy-in for the product’s experience vision, you’ll run persona and user journey workshops with clients to socialize research findings. You’ll also run design studio workshops to generate many ideas and then narrow down to a promising few to prototype.


Uncover Competitive Advantages Through User Research


At Modus, we believe user research is just as much about finding competitive advantages as it is about minimizing risk. You will lead user research to uncover rich, contextual details about users’ behaviors, goals, pain points, and environments. From your findings, you will identify opportunities to differentiate the product from competitors. You will answer key questions such as how brands are communicated and experienced through digital interactions, and how digital interactions fit into broader customer experiences. You will combine in-depth knowledge of client business objectives, online strategies, and their competitive landscape with a rich background in the digital industry to deliver effective digital recommendations.


More tactically, you will plan who to research with, select an appropriate research method, recruit participants, and moderate research sessions. This could involve both qualitative and quantitative research methods. As part of planning, you will need to consider project timelines when deciding which methods are feasible.


Get Buy-In for An Experience Vision


Your success in this role largely depends on your ability to sell an experience vision — a narrative about how the product will fill a need for users and drive revenue or retention as a result.


Design the Foundations of the Product


While you will help the client set a high-level vision for the experience and how it will meet users’ needs, you will also create wireframes and prototypes to communicate product specifications to developers. You will design a few key features or workflows (generally one or two sprints worth of dev work), but not the entire product.


Transition Projects to Longer-Term Delivery Teams


Ultimately, you will transition these projects to longer-term delivery teams. This will involve creating a transition plan to get new team members up to speed with learnings from the strategy engagement. You’ll also provide oversight and continuity during the first few weeks of the transition. This could include attending client meetings and short, daily syncs with the delivery team.


Qualifications


You have 5 – 7 years of experience performing the duties listed above.


Who You’ll Work With


You’ll be part of the Modus Create design team. As a consulting company, our designers spend most of their time working on client projects. You’ll get a chance to work with many of them, as well as product managers and engineers from Modus. To make sure no one is working alone on an island, we hold bi-weekly design feedback meetings, where you can get feedback on your work from other Modus designers.


In your day-to-day client work, you will likely interact with the client’s product team as well. Sometimes Modus provides nearly the entire product team, while at other times our teams are blended with the clients.


You will report to the Director of UX, Elton Vecchietti. You can expect to regularly meet with him one-on-one, at least once every two weeks, to discuss anything that’s important to you.


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