Circonus is seeking a Vice President of Customer Success (CS) to lead our Customer Success function. Reporting to the CEO, you will develop, build, and manage your team with three primary directives in mind: driving and improving the pre- and post- sales processes, ensuring our customers receive a world-class experience, and leading upsell & renewal efforts for our Enterprise accounts.
You will be responsible for driving the strategic direction of CS as well as building, executing, and measuring an effective CS playbook. You will be responsible for recruiting, training, and onboarding processes, and ensuring your team members have what they need to be successful.
Prior experience within a similar role, developing & growing a CS function within a rapidly growing startup, is strongly preferred. Please mention and detail this experience directly within your cover letter.
This position is 100% remote and will remain so post-COVID.
Circonus offers a powerful telemetry intelligence platform to handle the world's most demanding use cases. From mission-critical IT infrastructure to data-intensive IoT applications, Circonus works with any tech and at any scale. Circonus uses advanced data science and patented technology to ingest and analyze telemetry data to deliver unmatched clarity, insights, and performance. From real-time alerts and fault detection to ML-based predictive analytics, Circonus helps companies optimize operations and deliver exceptional user experiences with confidence.
We enjoy a global reach, but our customers primarily cluster on the East Coast, California, and to a lesser degree, Europe. Our success stems from our industry-leading offering and our obsession with customer satisfaction.
Culturally, we operate like a startup. Small, agile teams with quick decisions and short, iterative cycle times. We relish our core values of respect, integrity, value, and growth, among others.
All of our positions include a discretionary PTO policy, generous employer health and dental insurance, employer-matched 401(k) Plan, and more.