Our mission is to accelerate the adoption of cryptocurrency so that you and the rest of the world can achieve financial freedom and inclusion. Founded in 2011 and with over 4 million clients, Kraken is one of the world's largest, most successful bitcoin exchanges and we're growing faster than ever. Our range of successful products are playing an important role in the mainstream adoption of crypto assets. We attract people who constantly push themselves to think differently and chart exciting new paths in a rapidly growing industry. Kraken is a diverse group of dreamers and doers who see value in being radically transparent. Let's change the way the world thinks about money! Join the revolution!
About the Role
Our mission is about adoption, however crypto isn’t simple for most people (yet). It’s critical that we provide an outstanding support experience to our clients in order to accomplish our mission. We see our support offering as a key differentiator, and we expect this role to significantly grow our advantage. We are seeking an experienced client engagement leader to oversee and advance Kraken’s global, multi-channel, industry leading client engagement team. We want a veteran leader, experienced in scaling a global support team with a proven track record of forging strong teams that deliver great service. We are looking for someone passionate about the crypto-currency revolution and aspires to help us achieve our mission through advancing Kraken’s client service. The Vice President of Client Engagement will lead our team which provides support for Kraken’s entire portfolio of products via multiple support channels.
We’re powered by people from around the world with their own unique backgrounds and experiences. We value all Krakenites and their talents, contributions, and perspectives.
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